SHIPPING POLICY

We offer FREE SHIPPING on all orders for a limited time.   All orders ship within 1-2 business days. Orders placed after 10am PST (1pm EST) on Friday will ship via ground delivery on the following Monday.  

RETURN POLICY

We hope you are happy with your purchase and offer a 100% Satisfaction Guarantee.  However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date.  Please note, while Jaci will cover half of the return shipping cost, your refund will be the net of the full purchase amount and a $5.00 shipping charge which is your portion. 

RETURN PROCESS

To return an item, please email customer service at info@jaci.com to obtain a return merchandise authorization.  After receiving an authorization, you'll receive a pre-paid shipping label sent to the email address from you original purchase.  Once received, place the item in the box with the pre-paid label attached and drop it off at the corresponding shipping carrier. 

 

REFUNDS

After receiving your return we will process the return or exchange. Please allow at least two (2) days from the receipt of your item to process your return or exchange. Your card company and bank may take up to 10 business days to post to your account. We will notify you by email when your return has been processed.

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@jaci.com