PRODUCT

What are the key ingredients in Jaci products?

Our high-performance formulas are rooted in natural, botanically based ingredients to achieve maximum results including coconut oil, green tea leaf extract, sunflower extract and rosemary.

 Are Jaci products safe and non- toxic?

Although high performing formulas for all hair types are important, we take a thoughtful approach to equally creating a safe product. Our formulas and ingredients are laboratory derived to insure they meet high safety standards. We’ve intentionally banned the use of parabens, sulfates, and phthalates. 

Is Jaci’s packaging recyclable and BPA free?

Yes, our bottles are made of 100% recyclable BPA-free plastic and our shipping boxes can be recycled through most curbside programs. 

Does Jaci offer styling products?

Not yet but we are currently in the early development stages to create styling products that enhance our shampoo and conditioners. We hope to offer hair masques, oils and dry shampoos.  Watch this space. 

Are Jaci products safe to use on color-treated hair?

Yes, all our formulas are sulfate free and safe for color treated hair. Our formulas are designed to keep color treated hair looking vibrant and shiny. If you are concerned about any of our ingredients, please consult your hair professional.

Are Jaci products tested on animals?

Absolutely not. We will never test our products on animals in relation to our production.

Are Jaci products vegan?

Yes, our products do not contain any ingredients derived from animals.

When will Jaci products expire?

Although our products have shelf life of up to 2 years, we recommend using them within 6 months of purchase to ensure our ingredients are at their freshest and most effective.

Why should I combine Jaci products?

We have thoughtfully paired up our formulas to give your hair the one, two punch to maximize the beautiful hair you crave. Feel free to mix up our products as well to meet your individual needs. 

SHIPPING & RETURNS

 I’ve placed my order. When can I expect my new Jaci products to arrive?

Most orders are processed within 1-2 business days. Orders placed after 12:00pm PST Friday will be processed the following Monday. Orders are processed and shipped ground on business days (Monday- Friday, excluding major holidays). Your order will arrive in 2-5 business days depending on your location.

Do I have to pay for shipping?

The good news is we offer FREE shipping on all orders over $50 or $5.95 per order. 

Does Jaci ship outside the US, Alaska, or Hawaii?

Although not yet, it is something we hope to launch shortly. 

What payment options does Jaci accept?

We accept most major credit cards including American Express, Visa, Mastercard, Discover, JCB, Maestro, Apple Pay, and Google Pay. We are able to accept credit cards with international billing addresses.

 Is it possible to cancel an order?

If you need to cancel an order after it is placed, please contact us as soon as possible by phone at email info@jaci.com. We will do our best to accommodate your request.

How secure is the Jaci website in regard to protecting my information?

We understand your concerns about security and take the utmost care to ensure your privacy and the security of your details. We encode your information using the most advanced consumer online security available- Secure Socket Layer (SSL) encryption technology. Please be sure your browser is updated and has SSL protocol in order for encryption to take place.

What happens if I am not happy with Jaci products?

We offer 100% satisfaction guarantee and you can return your products within 30 days for a full refund, store credit or exchange.  Simply email info@jaci.com to obtain a Return Merchandise Authorization (RMA) number. Please note all returns must be postmarked within 30 days of purchase date. 

PROMOTIONS & SUBSCRIPTIONS

Do Jaci products ever go on sale?

Although we don’t have frequent sales, be sure to sign up for our email list to ensure you are always in the loop when we do.

Does Jaci offer a Subscription Program?

Yes, you can subscribe and save 15% off your order through opting into our auto-shipping subscription by selecting this option on the product detail page.   Initial delivery frequency can be set to either 30 or 60 days and is customizable thereafter. 

I LOVE Jaci products and want to spread the word! Do you have a Referral Rewards Program?

Yes, we have a referral rewards program here

Where to find us?

Jaci is exclusively sold online through www.jaci.com and will launch on Amazon in Fall 2020.